Privacy Policy

01Introduction

This Privacy Policy explains how Lux Markets LLC (“Lux Markets,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit our website, create an account, or book and run markets through our platform (collectively, the “Site”). By using the Site, you agree to the practices described in this policy.

Lux Markets is an e-commerce platform that helps small businesses and brands discover, book, and schedule booths at local pop-up markets, including markets hosted inside apartment buildings. This policy applies to information we handle in connection with those services.

02Information we collect

Information you provide directly. When you create an account, book a market, contact support, or otherwise use the Site, you may provide information such as your name, business name, email address, phone number, billing details, and the content of your communications with us.

Booking and transaction information. We collect details about the markets you browse, the booths you reserve, your subscription, and your booking history so that we can provide and improve the service.

Payment information. Payments are handled by third-party payment processors. We do not store full payment card numbers on our servers; the payment processor handles that information under its own terms and privacy practices.

Information collected automatically. When you use the Site, we and our analytics providers may automatically collect technical information such as your device type, browser, IP address, pages viewed, referring pages, and general usage patterns. Some of this information is collected using cookies and similar technologies (see “Cookies and analytics” below).

03How we use your information

We use the information we collect to create and manage your account; process bookings, subscriptions, and payments; provide customer support and respond to your inquiries; operate, maintain, and improve the Site and our services; personalize your experience and recommend relevant markets; communicate with you about your account, transactions, and updates; detect, prevent, and address fraud, security issues, and misuse; and comply with our legal obligations.

04How we share your information

We do not sell your personal information. We share it only in the ways described below.

Service providers. We share information with vendors who perform services on our behalf — such as payment processing, hosting, analytics, and customer support — and who are permitted to use it only to provide those services to us.

Google Maps Platform. When you use address search or view Google-provided place content, the Site sends the information needed to fulfill that request to Google Maps Platform. Google handles information it receives under the Google Privacy Policy.

Market and staffing partners. To host and staff markets, we may share booking details with the apartment communities, market hosts, and staffing partners involved in the markets you book, so they can prepare for and run the event.

Legal and safety. We may disclose information if we believe in good faith that doing so is necessary to comply with the law, enforce our Terms, protect the rights, property, or safety of Lux Markets, our users, or others, or respond to lawful requests from public authorities.

Business transfers. If Lux Markets is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

05Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Site is used, and improve performance. We also use privacy-conscious analytics to measure aggregate traffic and usage trends. You can control cookies through your browser settings; disabling some cookies may affect how the Site functions.

06Your choices and rights

You can review and update your account information at any time by signing in or by contacting us at support@luxmarkets.org. You may unsubscribe from marketing emails using the link in those messages; we will still send transactional messages related to your account and bookings.

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request that we correct or delete it, to opt out of certain processing, and to not be discriminated against for exercising these rights. To make a request, contact us at support@luxmarkets.org, and we will respond as required by applicable law. We may need to verify your identity before acting on your request.

07Data retention

We retain personal information for as long as your account is active or as needed to provide the service, and afterward only as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

08Data security

We use reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

09Children’s privacy

The Site is not directed to children, and Lux Markets does not knowingly collect personal information from persons under the age of thirteen. If you are under 18, you may use the Site only with the involvement and permission of a parent or guardian. If you believe a child has provided us with personal information, please contact us so we can remove it.

10Third-party links and services

The Site may contain links to, or integrations with, third-party websites and services that we do not control. This policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

11International users

Lux Markets operates the Site from within the United States, and the information we collect is processed and stored in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with an updated “Last updated” date. If we make material changes, we will take additional steps to notify you as required by law. We encourage you to review this policy periodically.

13Contact us

If you have questions or requests regarding this Privacy Policy or your information, please contact us.